RETURNS AND EXCHANGES

 

RETURNS

IF YOU RECEIVE MERCHANDISE THAT YOU ARE UNHAPPY WITH FOR ANY REASON, SIMPLY RETURN IT TO US WITHIN 21 DAYS, IN THE CONDITION THAT YOU RECEIVED IT AND WE WILL HAPPILY REFUND YOU THE COST OF THE PRODUCT(S)*. UNFORTUNATELY, AT THE MOMENT WE CANNOT PROCESS EXCHANGES SO IF YOU WOULD LIKE TO SWAP YOUR ITEM FOR ANOTHER SILENCE THE CRITIC PRODUCT, PLEASE SEND BACK THE ITEM YOU DON'T WANT AND BUY THE ITEM YOU WOULD LIKE TO SWAP IT FOR ON THE WEBSITE.

RETURNS MUST BE IN AS NEW CONDITION WITH TAGS ATTACHED UNLESS FAULTY.

WE RECOMMEND SENDING RETURNS VIA REGISTERED POST AS WE DO NOT ACCEPT RESPONSIBILITY FOR LOST ITEMS.

REFUNDS (FULL PRICE ITEMS) MUST BE MADE WITHIN 21 DAYS FROM DATE OF PURCHASE.

SALE ITEMS CAN ONLY BE REFUNDED IN CASES WHERE THE PRODUCT IS FAULTY.

RETURNS PROCESS

IF YOU ARE NOT SATISFIED WITH YOUR ONLINE PURCHASE YOU MAY RETURN ITEMS WITHIN 21 DAYS OF THE SHIPPING DATE. PLEASE FOLLOW THE SIMPLE STEPS BELOW:

LOGIN TO WEBSITE AND COMPLETE THE ONLINE RETURN AUTHORIZATION FORM WITH ALL REQUIRED INFORMATION.

PRINT A COPY OF THE RETURN AUTHORIZATION FORM AND INCLUDE IT WITH YOUR RETURN PACKAGE.

PACK ALL ITEMS WITH YOUR INVOICE IN A SECURE CARTON OR REUSE THE ORIGINAL PACKAGING. ATTEND YOUR LOCAL POST OFFICE AND SEND TO THE RETURNS ADDRESS:

SILENCE THE CRITIC RETURNS

1260 WESTERN PORT HWY

CRANBOURNE SOUTH 3977

FOR SECURITY AND PEACE OF MIND, WE STRONGLY SUGGEST USING INSURED REGISTERED POST AS WE ARE NOT LIABLE FOR LOST RETURN PARCELS. PLEASE ALLOW UP TO 7 BUSINESS DAYS FOR US TO RECEIVE YOUR MERCHANDISE.

ONCE RECEIVED IN OUR WAREHOUSE, WE WILL INSPECT AND PROCESS THE GOODS WITHIN 48 HOURS TO ENSURE YOU RECEIVE YOUR REFUND AS QUICKLY AS POSSIBLE. TO KEEP YOU INFORMED, WE WILL EMAIL YOU CONFIRMATION OF YOUR REFUND AND HOW IT IS BEING PROCESSED TO YOUR ORIGINAL FORM OF PAYMENT. IN MOST CASES, REFUNDS SHOULD HIT YOUR ACCOUNT WITHIN 1-5 BUSINESS DAYS.

UNFORTUNATELY, AT THE MOMENT WE DON'T OFFER A FREE RETURNS SERVICE. FOR ALL CHANGE OF MIND RETURNS, WE RECOMMEND ATTENDING YOUR LOCAL POST OFFICE AND SELECTING INSURED REGISTERED POST AS WE ARE NOT LIABLE FOR LOST RETURN PARCELS.

EXCHANGES

WE'RE CURRENTLY UNABLE TO PROCESS EXCHANGES THROUGH OUR ONLINE STORE. TO AVOID DISAPPOINTMENT, WE RECOMMEND PLACING A NEW ORDER FOR THE ITEM YOU WOULD LIKE TO PURCHASE, AND RETURNING YOUR EXISTING MERCHANDISE FOR A FULL REFUND USING THE PROCESS ABOVE.

RETURN TERMS & CONDITIONS

ALL ITEMS RETURNED FOR REFUND MUST BE RETURNED IN THE ORIGINAL CONDITION WITH TAGS ATTACHED (UNLESS FAULTY). ANY PACKAGED GOODS MUST BE RETURNED WITH THE PACKAGING IN ITS ORIGINAL CONDITION OR MAY NOT BE ACCEPTED (UNLESS FAULTY). FOR RETURN. PLEASE ENSURE ALL RETURNED CLOTHING ITEMS ARE FREE FROM MARKS, STAINS AND RIPS AS THEY MAY NOT BE ACCEPTED FOR RETURN IF RECEIVED DAMAGED (UNLESS FAULTY).